I came to this salon and waited one hour and no one came to tell me Oksana was not taking me. Finally she came and told someone else was going to do my hair today. The funny thing is I paid her high rate for the beginner girl who just started and had no clue how to do my hair. Is this good customer service or normal? Is this a Communist salon? They do not know how to color blond hair. I came another time here and she was so busy with others, she left me for one hour with color on my roots and burned my scalp completely and destroyed my hair and I could not sleep for 2 days. Stay far away from this salon! Salon looks great, but the service stinks.
A week ago yesterday, I dropped into the salon and inquired about a hair cut for my son. I was advised to set up a "consult" with Lindsay and quoted $35. Yesterday we came into the consult. We met with Lindsay and we discussed a haircut and my son showed her photos. After the consult, I sat down and waited. The haircut took a while to start and I asked what was going on and he was being given a pretreatment conditioner. Never was I told about that or any cost. After the haircut she began blow drying his hair, which is naturally VERY curly. Then she started to flat iron his hair. I got up and asked why and she said he was curious as to how to straighten his hair and she said "Why not show him?" Why not? because he is a minor and not paying the bill and I am. I am sitting 10 feet away. So basically, my $35 hair cut ended up costing me $60. For a boys short hair cut and a style that lasted until he showered that evening. I am SO incredibly disappointed and angry. Your salon i s very, very close to home and we were hoping that we had found a place that we could frequent for his hair needs. After yesterday, there is no way we would come back. I have to make sure to let all my friends and neighbours know to lock down EVERYTHING at Oksana. Price, procedures, etc. I felt totally taken advantage of and lied to. What an awful experience I had and will share.
Good salon, missed up hair but fixed it right away
This is hands down the best salon around! They have great products and do excellent work. I suggest showing the stylist a picture of what you want before getting it done.
I have been a client of Oksana Salon since they opened, and a client of Oksana's for several years before that. The level of service is exceptional. The staff is professional , and every outcome exceeds expectations. A wonderful experience in every aspect from performance of service to a wide array of products. I am fortunate that I live close to the salon, but truly worth the ride from anywhere!
Oksana Salon Spa is a US Beauty Salon based in Longmeadow, Massachusetts. Oksana Salon Spa is located at 702 Bliss Rd, Longmeadow, MA 01106, USA.
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